Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Each case will be addressed individually as and when it may happen.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.
Our policy is to Dispatch orders within 24hrs (working days) from complete order placement and receipt of payment, however, occasionally due to reasons out of our control there may be an unforeseen delay which will be communicated to you and we will endeavour to dispatch your order as quickly as possible.

Refunds/Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing ([email protected]) of your cancellation writing within 3 working days and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. You will be liable for the cost of returning cancelled orders to Ma se Kinners. If an order is cancelled which was by credit card/debit card, Ma se Kinners reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.

Should you receive a faulty or damaged product you need to notify us in writing within 3 working days from receipt thereof ([email protected]). Please attach photographs of faulty or damaged products if possible. All products can be returned if they are faulty, not fit for their intended purpose or do not match the description. These products need to be returned in their original packaging with all labels attached, and unused and do not write on the box or deface the product packaging in anyway. Please contact us at should you receive a faulty product and we will assist you with the process.

The refund of orders and courier costs to buyers returning faulty products will be determined once product has been received and fault and product inspection has been completed by Ma se Kinners. If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs as well as a 15% Handling fee

* Note: Ma se Kinners recommends that you use Speed Services Couriers (South African Postal Services) for ALL returns as it offers shipment tracking through a 24 hours customer helpline and the cheapest service should be used. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Also should you use a more expensive courier and/or service you may be liable for the difference.